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Shipping & Refund
Policy 

Shipping Policy

 

Order Processing

 

  1. Orders are processed within 1–3 business days after confirmation.

  2. Orders are not processed on Sundays or public holidays.

  3. Once an order is shipped, tracking details will be shared via email or SMS.

 

 

Delivery Timeline

 

  1. Delivery timelines are estimated as 3–5 business days for metro cities and 5–10 business days for other locations.

  2. Delivery times may vary due to logistics, weather conditions, or unforeseen circumstances beyond our control.

 

Shipping Charges

 

  1. Shipping charges, if applicable, are calculated at checkout.

  2. Free shipping may be offered during promotional periods at the discretion of Lunatic.

 

Order Tracking

 

  1. A tracking ID will be provided once the order has been dispatched.

  2. Customers are responsible for monitoring the status of their shipment using the provided tracking details.

 

Delivery Responsibility

 

  1. Lunatic is not liable for incorrect or incomplete shipping details provided by the customer, failed delivery attempts by courier partners, or delays once the order has been dispatched.

  2. If an order is returned due to failed delivery attempts, the customer will be required to pay re-shipping charges.

Returns & Refunds Policy

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Mandatory Unboxing Proof

 

  1. To request a return, refund, or replacement, the customer must provide an uninterrupted unboxing video clearly showing the original sealed package, the shipping label, and the complete opening process.

  2. Claims without valid video proof will not be accepted under any circumstances.​

 

Reporting Window

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  1. Any issues with an order must be reported within 48 hours of delivery.

  2. Requests made after this period will not be considered.​

 

Eligible Cases

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  1. Returns or replacements are accepted only in cases where the product is damaged, the wrong item has been delivered, or an item is missing from the package.

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Non-Eligible Cases

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  1. Returns will not be accepted for reasons including change of mind, size or fit issues, or minor variations in color or design due to lighting or screen differences.

 

Change of Mind Returns

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  1. If a return is accepted at the sole discretion of Lunatic for reasons other than defect or error, the customer will bear all shipping costs.

  2. The product must be unused and returned in its original packaging.​

 

Refund Process

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  1. Approved refunds will be processed within 5–7 business days. Refunds will be issued only to the original payment method used at the time of purchase.

 

Damaged or Suspicious Deliveries

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  1. Customers are advised not to accept packages that appear tampered with or damaged. If such a package is accepted, an unboxing video will be mandatory to raise any claim regarding the order.

 

Contact & Support

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  1. For any queries related to shipping, returns, or refunds, customers may contact us.

  2. Our business is based in Mumbai, Maharashtra, India.

 

​Legal Protection

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  1. Lunatic reserves the right to reject any claim that does not meet the conditions outlined in this policy.

  2. All claims are subject to verification before approval.

  3. Lunatic also reserves the right to update or modify this policy at any time without prior notice.

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