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Refund Policy

A legal disclaimer

The following Refund Policy is provided for general informational purposes only and does not constitute legal advice. Lunatic Jerseys encourages you to consult a legal professional to ensure your policies are fully compliant with applicable laws and tailored to your specific business needs.

Introduction 

This Refund Policy outlines the conditions under which refunds are granted to customers of Lunatic Jerseys, an online retail store specializing in premium-quality football jerseys. By purchasing from our website, you agree to the terms outlined in this policy.

Timeframe for Refund Requests

Customers may request a refund within 48 hours of receiving the order, provided the product meets the conditions listed below.

Eligibility for Refunds

A refund may be issued only under the following conditions:

  • The item received is damaged, defective, or significantly different from the product description.

  • The wrong item was delivered.

Non-Refundable Items

We do not offer refunds for:

  • Custom jerseys (with names, numbers, or other personalization)

  • Size issues (please refer to the size chart carefully before placing the order)

  • Change of mind or buyer’s remorse

Refund Process

To request a refund:

  1. Contact us at [your contact email or WhatsApp number] within 48 hours of delivery.

  2. Provide order number, proof of purchase, and photo evidence of the issue.

  3. If approved, we will initiate the refund within 5–7 business days via the original method of payment.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the issue was caused by Lunatic Jerseys (e.g., wrong or damaged item).

  • Items must be returned in unused, original condition with tags and packaging intact.

Final Note

Lunatic Jerseys reserves the right to modify or update this Refund Policy at any time. The version in effect at the time of purchase will apply.

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